[Important] "EXO FILM LIVE JAPAN TOUR-EXO PLANET 2021 -" Osaka International Conference Center (Grand Cube Osaka) performance, information on refunds and replacement performances due to cancellation

Thank you very much for always supporting EXO.
 
Regarding the "EXO FILM LIVE JAPAN TOUR-EXO PLANET 2021 -" Osaka performance scheduled to be held on October 7th (Thursday) and October 8th (Friday), 2021, the venue "Osaka International Conference Center (Grand Cube Osaka) )" will no longer be able to use the venue on the above performance dates due to the government extending its period of use as a mass vaccination venue for the new coronavirus vaccine, so the venue and schedule will be changed. As a separate performance We have decided to hold this event.
We apologize for any inconvenience this may cause to those who were planning to attend, and appreciate your understanding and cooperation.
 
As it is no longer possible to hold the event at the originally announced date and venue, we would like to inform customers who have purchased tickets for the Osaka performance: All tickets refunded Let me do it.
Ticket refund methods and refund acceptance periods differ depending on the play guide, so please check the details for the play guide you purchased listed at the bottom of this page.
We cannot accept refunds outside of the refund period, so please be sure to complete the procedure within the refund period.
 
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[Performances subject to cancellation/refunds]
■Thursday, October 7, 2021
[Osaka] Osaka International Conference Center (Grand Cube Osaka) Main Hall
① Doors open 13:15 Performance starts 14:00
② Doors open 17:15 Performance starts 18:00
 
■Friday, October 8, 2021
[Osaka] Osaka International Conference Center (Grand Cube Osaka) Main Hall
① Doors open 13:15 Performance starts 14:00
② Doors open 17:15 Performance starts 18:00
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In addition, we have decided to hold an alternative performance in Osaka Prefecture, albeit at a different venue and on a different date.
Regarding alternative performances, we will also implement a ``Osaka Performance Purchaser Priority Priority'', which will give priority to those who purchased tickets for the Osaka International Conference Center (Grand Cube Osaka) performance.
 
▼Click here for details on the alternative performance and “Osaka performance purchaser priority priority”
https://exo-jp.net/news/detail.php?id=1094025
 
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[Osaka International Conference Center (Grand Cube Osaka) performance/ticket refund details]
 
■Customers who purchased EXO-L-JAPAN advance/official advance
[Refund acceptance period]
September 6, 2021 (Monday) 13:00 to September 24, 2021 (Friday) 23:59
 
From the "Refund Method Inquiry Page" below, enter the [order number] of the ticket for the performance eligible for refund.
Please check the refund method and precautions, and be sure to complete the refund procedure yourself within the period.
<Refund method inquiry page>
https://refundverify.y-tickets.jp/
 
[How to check your order number]
*Emails will be sent to the email address registered at the time of ticket purchase.
・Ticket winning email
・Payment completion email
・Refund information email regarding this performance
・Application status confirmation page
 
*Once the period has passed, no refunds will be possible. Please allow plenty of time to complete the procedure.
 
<Inquiries: Ticket Office Refund Desk https://info2.y-tickets.jp/inquiry_refund/input＞
*Receiving your bank account information and request for a refund in the inquiry form will not complete the refund.
*It may take several days for us to respond. Please contact the person who purchased the ticket well within the refund period.
 
 
■Customers who purchased at FamilyMart pre-order
[Refund acceptance period]
September 6, 2021 (Monday) 13:00 to September 24, 2021 (Friday) 23:59]
 
From the "Refund Method Inquiry Page" below, enter the [order number] of the ticket for the performance eligible for refund.
Please check the refund method and precautions, and be sure to complete the refund procedure yourself within the period.
<Refund method inquiry page>
https://refundverify.y-tickets.jp/
 
[How to check your order number]
*Emails will be sent to the email address registered on Yahoo! Ticket.
・Ticket winning email
・Payment completion email
・Refund information email regarding this performance
・ Yahoo! Ticket My Page
 
*Once the period has passed, no refunds will be possible. Please allow plenty of time to complete the procedure.
 
<Ticket information center: https://info.y-tickets.jp/inquiry/input＞
*Receiving your bank account information and request for a refund in the inquiry form will not complete the refund.
*It may take several days for us to respond. Please contact the person who purchased the ticket well in advance of the refund period.
 
 
■ Ticket PIA advance sales at Ticket Pia, LAWSON TICKET, and eplus will be suspended and applications will be invalidated. Please note that it is not possible to apply for priority purchasers of the Osaka performance. We apologize for the inconvenience and thank you for your understanding.